And CS staff often either refuse to offer to pass customer issues back up the chain (as they're told to do by mgmt to 'get through the workload'), or the CS agent says they do to the customer, but then inputs this into some dead-end computer system that basically goes nowhere. ![]() ![]() They typically don't have a clue about what's going on to deal with issues behind the scenes, and the companies keep any fixes to themselves often for arbitrary reasons, failing to pass any info to CS staff to communicate with customers. This is the problem with most companies, the customer service department and staff are just a vacuous "front end". Click to expand.Nice for users to know, thanks.
0 Comments
Leave a Reply. |